Privacy policy

Clinigen respects your privacy and is committed to protecting your personal data. This privacy policy will tell you how we look after your personal data when you visit our websites and tell you about your privacy rights and how the law protects you.



This privacy policy is issued on behalf of Clinigen, Inc., a subsidiary of Clinigen Group plc, (“Clinigen”). Clinigen is the controller and is responsible for this website (NEED URL) This website is intended for use by residents of the United States (“US”) and its territories who are 18 years of age or older. This website is not intended for children and we do not knowingly collect information related to children.

Clinigen respects your privacy and is committed to protecting your personal information in the event we receive it.

This privacy policy should be read in conjunction with the terms of use for this website. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at [Programming note: Link to URL]


Clinigen does not collect any personal information through you visiting this website. This website is designed not to access, collect, or process any personal information including technical information, such as cookies or your IP address. [Client note: Please advise if any additional language is needed for the forms.]


If you contact Clinigen in connection with exercising your legal rights, we may collect your personal information. The remainder of this privacy policy will tell you about how we look after your personal information, in the event we receive it, and tell you about your privacy rights and how the law protects you.

Personal information means any information about an individual from which that person can be identified. It includes personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include data where the identifiers have been removed (deidentified or anonymized data).

We may collect, use, store, and transfer different kinds of personal information about you which we have grouped together as follows:

  • Identity information including first name, maiden name, last name, username or similar identifier, social security number, driver’s license number, passport number, marital status, title, date of birth, and gender
  • Contact information including billing address, delivery address, email address, and telephone numbers

We do not collect any other information about you in connection with this website.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.


We may collect information from and about you through:

  • Direct interactions. You may give us your identity and contact information by corresponding with us by phone or email
  • Third parties or publicly available sources. We may receive identity and contact data from publicly available sources in order to verify your identity, if necessary


We will only use (process) your personal information when the law allows us to. We have described below how we plan to use your personal information, and which of the legal bases we rely on to do so.

Purpose/Activity                   Type of Information       Lawful Basis for Processing


To manage our relationship           (a) Identity                 Necessary to comply with a legal
with you which will include:            (b) Contact                obligation

(a) Notifying you about changes
to our terms or privacy policy
(b) Confirming your identity in
connection with exercising your
legal rights



We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.


We do not share your personal information with any third parties. If you choose to be put in touch with a mentor, we will send you the mentor’s contact information (with his or her consent). It will be up to you to reach out to your mentor and communicate as you see fit. Clinigen will not have access to your communications.

We do not sell your personal information.


We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those individuals within Clinigen who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


You have rights under certain privacy and data protection laws, including the California Consumer Privacy Act of 2018 (“CCPA”), as applicable, in relation to your personal information:

  • Request disclosure. You have the right to know the categories of personal information we have collected about you; the categories of sources from which the personal information is collected; our purpose for collecting personal information; and the specific pieces of personal information we have collected about you

Please note that we are not required to retain any personal information about you that was collected for a single, one-time transaction, or to reidentify information that is not maintained in a manner that would be considered personal information in the ordinary course of business.

  • Request deletion. Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your personal information from our records

Please note that we may not delete your personal information in certain circumstances, including if it is necessary to complete the transaction for which the personal information was collected or provide a service requested by you; comply with an existing legal obligation; or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

  • Protection against discrimination. You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things, deny services to you if you request disclosure or deletion of your personal information
  • Request correction. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us


If you wish to exercise any of your rights as described in this privacy policy, please:

  • Call us toll-free at 833-888-0255
  • Contact us:
    Clinigen, Inc.
    Attention: Legal and Compliance
    790 Township Line Road, Suite 120
    Yardley, PA 19067
  • Email us at

You will not have to pay a fee to access your personal information or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request under these circumstances. Please note that you may only make a CCPA-related request twice within a 12-month period.


If you choose to contact us directly, you will need to provide the following:

  • Enough information to identify you (eg, your full name and address)
  • Proof of your identity and address (eg, a copy of your driver’s license or passport and a recent utility or credit card bill)
  • A description of what right you want to exercise and the information to which your request relates

We are not obligated to make a disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


If you have any questions regarding this privacy policy or any related issue, you should contact

Effective date: August 10, 2020